Refund policy

Return & Refund Policy

At London Mode, we want every piece you order to feel right for your wardrobe. If something is not quite as expected, we are here to help you through a simple and clear return process.

Return period

You have 60 days from the date your order is delivered to request a return.

To be eligible for a return, items must be unused, in their original condition, and include all original packaging.

How to start a return

To begin a return, please contact us by email at info@londonmodeuk.com and include your order number.

Once your request has been reviewed, we will provide the next steps for returning your item.

Return shipping

Return shipping costs are the customer’s responsibility.

We recommend using a trackable shipping service when sending your return. This helps ensure your parcel can be followed safely until it reaches us.

Restocking fees

We do not charge any restocking fees.

Exchanges

Exchanges are available upon request. Please contact us at info@londonmodeuk.com with your order number and the item you would like to exchange.

We will guide you through the available options based on your request.

Refunds

After your returned item has been received and inspected, your refund will be processed within 7 business days.

The refund will be issued to your original payment method. Your bank or payment provider may take additional days to complete the transfer.

Need help?

We want your experience with London Mode to feel smooth from order to return. If you have any questions about your return, exchange, or refund, you can contact us anytime at info@londonmodeuk.com.