FAQs
What is London Mode?
London Mode brings effortless everyday style to modern wardrobes with polished fashion pieces chosen for confidence, comfort, and easy self-expression.
Do you ship internationally?
At the moment, we ship within the United Kingdom only. This helps us keep our delivery process clear, reliable, and focused for our customers.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days.
Do you offer free shipping?
Yes, free shipping is included on every order within the United Kingdom. We want your shopping experience to feel simple from checkout to delivery.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Klarna, Maestro, Mastercard, Shop Pay, UnionPay, and Visa. Payments are securely processed to help protect your details.
What is your return policy?
You have 60 days from delivery to request a return. Items must be unused, in their original condition, and include all original packaging. To start a return, contact us at info@londonmodeuk.com with your order number.
Do you accept exchanges?
Yes, exchanges are available upon request. Please contact us at info@londonmodeuk.com with your order number and the item you would like to exchange.
How long do refunds take?
Refunds are processed within 7 business days after the returned item has been received and inspected. Your bank or payment provider may take additional days to complete the transfer.
Is my personal and payment information safe?
Yes. London Mode takes privacy and payment security seriously. Our checkout is designed to process your payment information securely.
What should I do if my order has not arrived?
Please check the tracking details sent in your dispatch confirmation email first. If your order has not arrived within 4–9 business days, contact us at info@londonmodeuk.com and we will look into it for you.
Can I update or cancel my order?
If your order has not been dispatched yet, we may be able to update or cancel it. Please contact us as soon as possible at info@londonmodeuk.com with your order number.
Still need help?
Our team is happy to assist with questions about orders, returns, sizing, delivery, or anything else related to your London Mode experience. You can reach us at info@londonmodeuk.com.